BSS/OSS systems were built in 2003 and nobody has the guts to touch them. 5G infrastructure scales differently than 4G and the bill systems don't understand it. Customer churn gets predicted but retention levers are too slow to use. Network analytics sit in a data lake and nobody acts on them. Consult Saksham has spent a decade modernising telecom stacks without the catastrophic cutover, and turning that modernisation into revenue and churn reduction.
BSS/OSS modernisation without the cutover risk, 5G billing and charging architecture, network analytics activation for customer and ops intelligence, customer churn prediction and automated retention. The practice has shipped systems that coexist with legacy infrastructure and slide new capabilities in without the 12-month flag.
BSS cutover risks are real and catastrophic. Consult Saksham has built next-gen billing systems that run in parallel with legacy BSS, proving correctness before cutover, and allowing instant rollback if anything goes wrong.
5G usage patterns are different. Network slicing, usage-based pricing, and quality-of-service-based charging break 4G billing logic. Consult Saksham has built charging systems that monetize 5G correctly without assuming 4G economics.
Churn prediction is useless without fast retention levers. Consult Saksham has built systems that predict churn, identify the retention lever that will work for that customer, and engage them in near real-time, before they call a competitor.
Three to four weeks. Principal-led platform, data, and delivery review with a written plan.
Monthly retainer at the right cadence for the stage. Weekly call, hire panels, board prep.
Build, buy, partner across the Telecom-relevant use cases. Governance and economics included.
Ten to fifteen business days. Investor memo, 100-day plan, direct readout.
The billing and support systems were twenty years old. Every product launch required months of BSS configuration. Customer churn was climbing because competitors moved faster. But a failed migration would mean service disruptions for twelve million subscribers.
Saksham designed a phased BSS transformation that kept the old systems running in parallel until the new platform proved stable under real load. Migration ran over six months with zero service disruptions. Churn dropped. New product launch cycles compressed from months to weeks.
The first conversation is thirty minutes. By the end of it, the shape of the engagement is clear.